We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the full amount for all unused, unopened merchandise from your order (not including shipping fees). Refund requests must be made within 15 days from the receipt of merchandise. All sales made with coupon code, or any discount are final. Only able to refund purchases made through this website.
If you wish to return your order, Please submit your return request through the form on this page and be sure to indicate your Order # in the contents of the message.
We strongly suggest purchasing tracking and insurance for your return parcel, as we are not responsible for lost return packages. Please allow up to 10 days for processing.
No returns or exchanges for lashes sent through Club Vixen accounts.
No returns or exchanges for limited edition lashes.
No returns or exchanges for wholesale accounts.